Returns or exchanges for purchases made on www.happypower.com.au can be made within 14 days of the order receipt date and if the product is in its original, unused condition and re-packaged in its original packaging.
Items marked on sale are not eligible for returns or exchanges

If the product is defective or damaged upon arrival, please contact us at hello@happypower.com.au and include the following in your message:

• Name
• Full shipping address
• Order Number
• Photo/s and details of the defect or damage 

Refunds are credited back to the original payment method in full and should be expected to be credited to the purchasers account within 7-10 business days of the item being received back into the Happy Power Warehouse.

Exchanges will be re-processed at the original purchase price and will depart our warehouse within 3-5 business days of returned item receipt.

Happy Power is not responsible for damages caused by lack of adherence to the care and instructions for each item, or for expected wear and tear.

Returns or exchanges for items purchased through another retailer must be processed in accordance with that retailer’s returns & exchanges policy.

How to Make a Return:

Please contact us via the Contact Us page to request a return or exchange.